Returns & Exchanges
At Hookah Hub Pakistan, we strive to ensure your satisfaction with every purchase; however, due to the nature of our products, we only accept returns for items that are damaged or incorrect upon arrival. Customers must report any discrepancies within 24 hours of delivery to qualify for an exchange or refund.
Contact Support
Reach out to our customer service team via WhatsApp or email with your order number and clear photos of the damaged or incorrect item.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the defect and confirm eligibility for a return.
Secure Packaging
Once approved, pack the item in its original, unused condition and include all original accessories and packaging materials.
Processing Exchange
After we receive and inspect the returned item, we will dispatch your replacement or process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing